Alight Solutions Is Looking For A Health and Welfare Benefits Operations Manager
As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Canadian Health Service Group within Alight Solutions in Toronto, ON. As an Health and Welfare Benefits Operations Manager you will report directly to the Health Leadership Group and Performance Team Manager and may have on and offshore direct reports which include entry level colleagues.
Your Impact As A Benefits Operations Manager
The Benefits Operations Manager (BOM) is accountable for their aligned client(s) operational performance, including meeting and exceeding contractual performance standards and CSG Scorecard operations measures. He or she is responsible for making sure that all the portions of ongoing service delivery work smoothly and result in high-quality service for plan sponsors and plan participants. This includes project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues. He or she is accountable for identifying process improvements that will lead to year-over-year efficiencies in his/her aligned client(s) operational workloads. He or she is also a key contact for day to day client contacts and Third-Party Administrators, as well as all Shared Services that impact ongoing operations.Customer Service (CS), Fulfillment, etc. The BOM is responsible for identifying, planning, transitioning, and monitoring work activities that are performed using BPO resources. This role may be leveraged across multiple teams.
You Bring Knowledge and Expertise
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
About Alight Solutions
As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.